Frequently Asked Questions
Everything you need to know about shopping with USN
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $75, while a flat rate of $7.95 applies to orders below that amount.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. As our collection includes both slim and oversized fits, we recommend checking the 'Fit Note' section on the individual item page for the most accurate guidance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team or using the 'Cancel Order' button in your confirmation email.
How should I care for my USN garments?
To maintain the quality of our fabrics, we recommend washing most items in cold water and hanging them to dry. Specific care instructions are printed on the inner label of every garment to ensure longevity.